Joyya Help
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Knowledge base
General
About Joyya
0
About Freeset
0
Your account
4
Changing account details
I'm having trouble accessing my account?
How do I create an account?
How can I access or edit my data?
Testing Folder
0
Orders and refunds
Ordering Information
4
Do you accept back orders?
How does the Made To Order process work?
What are typical lead times?
What are your standard Terms & Conditions?
Your order
1
Tracking your order
Our Production Process
Factory & Supply Chain
6
Where are Joyya products made?
Why does Joyya sometimes outsource production?
Where does Joyya source raw materials from?
How is Joyya's fabric dyed?
What is Joyya's in-house production capacity?
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Joyya Tees & Apparel
2
What fabrics are used in Joyya tees?
What are Joyya's standard tee colors?
Joyya Bags & Woven Accessories
4
What cotton fabrics are used in Joyya Bags?
What jute fabrics are used in Joyya Bags?
What are Joyya's standard canvas & sheeting colors?
What are Joyya's standard jute colors?
Joyya Printing
3
What type of screen printing does Joyya do?
Can Joyya do DTG printing?
What kind of inks do we use in our prints?
Other Production Topics
3
What are Pantone colors and how are they used?
Does Joyya guarantee exact color matching on fabrics & prints?
Can I get fabric swatches?
Shipping
Shipping Logistics
2
Where does Joyya ship from?
What shipping companies does Joyya use?
Delivery Timelines
1
How long will delivery take?
Our Impact
As a Business
5
How does Joyya's Business create impact?
Our Commitment to a Good Earth
What certifications does Joyya have?
Why does Joyya focus on hiring women?
What % of our staff are women?
Product Information
Samples
2
Can I order samples?
Can I return samples?
Customization Rules
5
Can I get my product made in a custom color?
Can I get a standard product made using a custom fabric?
Can I customize the dimensions of a product?
Can I use custom labels or swing tags on my products?
Are there any MOQ's I should be aware of?
Care Instructions
2
How can I wash my Cotton Tote Bags?
How can I wash my Jute Bags?
Wholesale
Wholesale Account
2
How do I sign up for a wholesale account?
How can I become a Joyya distributor?
Helpdesk
Website Issues
1
The prices on the store don't change when I select a different currency
Conduct Policies
General Conduct
0
Policy Appendix
0
HR Policies & Procedures
Policies
0
Procedures
0