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New support ticket
Check ticket status
Changing account details
I'm having trouble accessing my account?
How do I create an account?
How can I access or edit my data?
Orders and refunds
Do you accept back orders?
How does the Made To Order process work?
What are typical lead times?
What are your standard Terms & Conditions?
Tracking your order
Our Production Process
Factory & Supply Chain
Where are Joyya products made?
Why does Joyya sometimes outsource production?
Where does Joyya source raw materials from?
How is Joyya's fabric dyed?
What is Joyya's in-house production capacity?
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Joyya Tees & Apparel
What fabrics are used in Joyya tees?
What are Joyya's standard tee colors?
Joyya Bags & Woven Accessories
What cotton fabrics are used in Joyya Bags?
What jute fabrics are used in Joyya Bags?
What are Joyya's standard canvas & sheeting colors?
What are Joyya's standard jute colors?
What type of screen printing does Joyya do?
Can Joyya do DTG printing?
What kind of inks do we use in our prints?
Other Production Topics
What are Pantone colors and how are they used?
Does Joyya guarantee exact color matching on fabrics & prints?
Can I get fabric swatches?
Where does Joyya ship from?
What shipping companies does Joyya use?
How long will delivery take?
As a Business
How does Joyya's Business create impact?
Our Commitment to a Good Earth
What certifications does Joyya have?
Why does Joyya focus on hiring women?
What % of our staff are women?
Can I order samples?
Can I return samples?
Can I get my product made in a custom color?
Can I get a standard product made using a custom fabric?
Can I customize the dimensions of a product?
Can I use custom labels or swing tags on my products?
Are there any MOQ's I should be aware of?
How can I wash my Cotton Tote Bags?
How can I wash my Jute Bags?
How do I sign up for a wholesale account?
How can I become a Joyya distributor?
The prices on the store don't change when I select a different currency
HR Policies & Procedures